Privacy Policy

1. Introduction

Welcome to Pointcanvas. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

Account Information

When you create an account, we collect:

  • Email address
  • Password (encrypted)
  • Full name
  • Company name (optional)
  • Company website (optional)

Payment Information

We do not store credit card details. We only store customer IDs and subscription status.

Usage Data

We may collect information about how you interact with our service, including:

  • Pages visited
  • Features used
  • Session duration
Uploaded project files older than 30 days are automatically deleted. Uploaded user files are not used to train our foundational models.

3. Cookies and Authentication

We use strictly necessary cookies for authentication purposes. These cookies are essential for the secure operation of our service and to maintain your logged-in session. They include:

  • Authentication cookies: To keep you logged in securely
  • Session cookies: To maintain your session state
  • Security cookies: To prevent unauthorized access

These cookies are set when you log in and are removed when you log out or when they expire. By using our service and logging in, you consent to the use of these essential cookies.

4. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process your subscription and payments
  • Send you important service updates
  • Respond to your support requests
  • Comply with legal obligations

5. Changes to This Policy

We may update this privacy policy and will notify you of any significant changes by posting the new policy on this page.

6. Contact Us

If you have any questions about this privacy policy, our data practices, or wish to speak to our DPO please get in touch using the contact form.